Privacy Policy

1. Introduction

Clean Sheet ("we," "us," or "our") operates a local community directory connecting the football community with local services and businesses. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our platform.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, subscribe to a tier, or interact with our directory.

• Subscriber Onboarding Information: When you list a business, we collect mandatory fields including your First Name, Last Name, Business Name, Connected Club Name, Primary Category/Industry Selection, Active Email Address, and Direct Phone Number.
• Community Eligibility Data: We collect your declaration regarding your affiliation with the local football community (e.g., player, coach, manager, official, or family member) to verify directory eligibility.
• Visitor Information: We may collect your email address if you sign up for our EDM newsletters, submit a review, or use a contact form to reach out to a listed business.
• Financial and Billing Data: All payment transactions are processed securely through our third-party payment gateway, Stripe. Clean Sheet does not collect, receive, or store credit card details or bank account information personally. Stripe provides us only with transaction confirmations and basic billing tokens.

3. Cookies and Tracking Technologies

3.1 Use of Cookies

Clean Sheet uses cookies, web beacons, and similar tracking technologies to operate our platform securely, remember your login preferences, and analyse our traffic.

3.2 Essential Cookies

These cookies are strictly necessary to provide you with core services, such as maintaining your secure account session and facilitating safe checkout transactions through our third-party payment gateway, Stripe. Without these cookies, features like user logins and processing payments will not function.

3.3 Functional and Analytical Cookies

We use these cookies to understand how Visitors and Subscribers interact with our directory. This data allows us to improve search functionalities, optimize platform performance, and track general user analytics.

3.4 Managing Cookies

You can control, block, or delete cookies through your web browser settings. However, if you choose to disable essential cookies, certain features of the Clean Sheet platform, including the login portal and encrypted payment forms, may stop functioning correctly.

4. How We Use Your Information

We use the personal information we collect for the following operational purposes:

• To create, verify, manage, and maintain your directory account and business listings.
• To verify your eligibility within the local football community, which may include auditing and contacting your listed club or federation.
• To process subscription renewals and transactions securely via Stripe.
• To deliver promotional directory features included in your tier, such as EDM newsletter inclusions or home page spotlights.
• To handle customer support inquiries, technical issues, or platform updates.
• To detect, prevent, and address fraud, unauthorized access, or breaches of our Terms of Use.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We only disclose your information under the following strict circumstances:

• Public Directory Display: Information you explicitly choose to include in your business listing (such as your business name, contact info, and club affiliation) will be visible to all public Visitors on the platform.
• Third-Party Service Providers: We share necessary data with trusted third parties who assist us in operating our platform, such as our hosting providers and payment processors (Stripe). These parties are legally bound to keep your data secure.
• Eligibility Auditing: As outlined in our Terms of Use, we may share your name and declaration details with local football clubs, officials, or the relevant football federation solely to verify your community eligibility.
• Legal Requirements: We may disclose your information if required to do so by Australian law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security

We implement commercial-grade physical, technical, and administrative security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Access, Correction, and Your Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you. You also have the right to request that we correct any inaccurate, outdated, or incomplete information. Subscribers can update most of their registration and billing details directly by logging into their account dashboard.

If you wish to close your account or request the deletion of your personal information, please contact us using the details below.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon being posted on this webpage. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

Clean Sheet Support
Email: team@cleansheet.au